FAQ's

Motorsport Worldwide Limited trading as Grand Prix Events are proud to be an official ticket distributor for all 21 championship events in F1 and offer a wide range hospitality products including the Formula One Paddock Club.

Grand Prix Events Packages are delivered complete with your event itinerary, tickets, directions, point of contact onsite and maps to aid you on your Formula One Experience.

Below are some commonly asked questions we receive from clients prior to ticket delivery.

If you have any additional query about the event please email sales@grandprixevents.com


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Purchases and Orders

How can I buy tickets to one of the Formula One races?

GrandPrixEvents.com online ticket store sell official tickets. Alternatively you can call our UK office on +44 (0)208 419 1111 for assistance and guidance or email us sales@grandprixevents.com.

How do I know if tickets are still available?

If a certain ticket type is showing as available, you will be able to add it to your cart. A "Sold Out" message appears if a ticket category is not available.
In the event that we cannot supply the category of tickets chosen, we will notify you straight away, this will usually be within a few hours after you made the purchase depending on the time zone.

Can I request a specific seat?

Selecting specific seats online is not possible. However, you can send us your request/preference when ordering tickets and we will do our best to satisfy your demand.

Can I cancel my order?

After you have confirmed your order online, we cannot accept cancellations, please contact your Sales Representative for cancellation policies.
Should you be unable to attend the event or in the case of the event cancellation, please check the terms & conditions.

Can I add tickets to my order after the booking has been processed?

We recommend you place a new order if you wish to book more tickets after your original booking has been processed.
Should you wish for your two orders to be sat together, please contact your Sales Representative and we will do our best to accommodate your request.

Can I modify my order?

Orders are not generally changeable. However, if you have a specific query please contact the friendly Grand Prix Events team sales@grandprixevents.com.

What are the payment terms?

Payment is due immediately on the website to secure your ticket.
Split payments or payments in increments are available for select races, please check with your Sales Representative who will confirm sales@grandprixevents.com.

Do my shipping and billing address have to be the same?

You can enter a different shipping address at the checkout. However, Grand Prix Events reserve the right to review whether tickets can be sent to an address that's different to the billing address.

Is shipping available to P.O. Boxes?

No, shipping is not available to P.O. Boxes, please provide a full address.

Where can I get information on ancillary services such as additional hotel night stays, parties, tours & transportation?

Please contact a Grand Prix Events team member on +44 (0)208 419 1111 or sales@grandprixevents.com and we will assist you with all of the extras!

What happens if my tickets are stolen, destroyed or lost?

Stolen, destroyed or lost tickets cannot be replaced.

Is there a contact for Group Sales?

Yes, you can call +44 (0)208 419 1111, complete the form or contact us via sales@grandprixevents.com.

Can I customise my Official Ticket Package with other experiences for myself or my group?

Our event specialists are standing by to help you with all your travel needs.
Call +44 (0)208 419 1111 or sales@grandprixevents.com and an event specialist will discuss options to help you find the official ticket packages that are right for you.

Are there visa restrictions to Formula 1® races in different countries?

Each host country of a race has different visa rules and regulations, all of which can be found here: https://www.grandprixevents.com/wp-content/uploads/2018/03/44-F1E-Visa-Requirements-9c2caa45a3aa23a57b148a9e95b51b60.pdf

I bought tickets from the GrandPrixEvents.com store and I have questions. Who can I contact?

Call +44 (0)208 419 1111 or email sales@grandprixevents.com and we will assist you.

I bought tickets from another reseller and have questions. Who can I contact?

Please contact the reseller from whom you purchased the tickets. Our Customer Care team can only help with tickets purchased from GrandPrixEvents.com.

Shopping Cart

What is a shopping cart?

The cart is used for storing the tickets you reserve before proceeding to the Checkout. After adding tickets to your cart, you can easily remove them or change the desired number.

How can I add tickets to my shopping cart?

Find the tickets you want, select the desired number and then click the "Add to Cart" button.

How can I remove items from my cart?

On the cart page, there is an option to the right of the item giving you the option to remove it from your cart.

Shipping

What method of shipment is used?

Tickets are sent by DHL Express for all events, the team will forward a tracking number when dispatched.
You may also opt for pick up/box office collection, this means that you will simply collect your tickets directly at the event. Approximately 1-2 weeks prior to the event you will receive a voucher to be printed or shown on a smartphone at the local office.
If you choose E-Tickets you will receive an email approximately 1-2 weeks prior to the event with the tickets attached, they are to be printed and used as your access to the circuit.

When will my tickets be delivered?

Tickets along with other package components are sent approximately 1-2 weeks prior to the event via DHL Courier. Please note a signature will be required on receipt.

Can I provide a different delivery address?

Yes. You can enter a different shipping address at the checkout. However, Grand Prix Events reserve the right to review whether tickets can be sent to an address that's different to the billing address.

Payment

What type of payment do you accept?

We accept credit card payment and bank transfers. To pay via bank transfer, you can pay directly online without contacting anyone.

How safe is the payment using my credit card?

Our payment platform is fully secured. An "SSL" (Secure Socket Layer) connection exists between your browser and the server. This means that data is transferred only after being encrypted and thus cannot be abused by third parties. Your personal data is only used to carry out your order.

Our server guarantees the highest possible level of encryption currently available.

Should you prefer not to transfer your data over the Internet despite our high security standards, we would be happy to accept your credit card information by telephone or fax.

When will my credit card account be debited?

As soon as your order has been confirmed, your credit card account will be debited with the amount due as per your booking.

When must the bank transfer be paid?

Once you have successfully placed your order by email or telephone, an invoice will be emailed to you as a PDF file. The invoice states the date the payment is due.

My payment was refused, what should I do?

Please use one of the following options to finalise your order:

1. Try again, perhaps with another credit card.

2. Fill out and return a credit card authorization form (available on request from our Sales department sales@grandprixevents.com).

3. Contact your Sales Representative for assistance with the purchase sales@grandprixevents.com.

4. Payment by bank transfer.
Contact your bank to authorize the payment.

Parking

How does parking work?

Grand Prix Events offer parking passes at most events and charges are applicable unless the race promoter offers parking as part of the event.
Please look out for car parking passes in our online shop or contact the sales team via email: sales@grandprixevetns.com or phone +44(0)208 419 1111.
Formula One Paddock Club VIP parking passes are issued free of charge at a ratio of 3 tickets purchased = 1 parking pass issued. Additional parking passes for VIP Ticket holders can be purchased from us.

Merchandise

Where can I buy official FORMULA 1® merchandise?

Grand Prix Events online store offers a wide range of official team merchandise, including teamwear, leisurewear, accessories, diecast models, gifts and souvenirs.
We also provide a Tickets service to all races and additional add ons. Contact sales@grandprixevents.com

Reproducing Info

Can I reproduce any of the images and information used on the site?

No, the Terms & Conditions of the site state:
"This Site as a whole is protected by copyright and other intellectual property rights. All rights are reserved."